Refund policy

RETURN & REFUND POLICY

Digital Products (E-Books, Downloads, Courses, Audio/Video Content)

All digital products are non-refundable and non-exchangeable.
Because digital files are delivered instantly, we cannot reverse or revoke access once the order has been completed.

All sales of digital products are final.

If you experience any issue with accessing or downloading your content, please contact us and we will make sure you receive your product successfully.

Print-On-Demand Products (T-Shirts & Physical Merchandise)

Our physical products are fulfilled through Printify and are made to order.
For this reason, we do not accept returns or exchanges for:

  • Ordering the wrong size

  • Changing your mind

  • Choosing the wrong color or design

  • Buyer’s remorse

However, we will replace or refund your item if:

  • The item arrives damaged

  • There is a manufacturing error

  • You receive the wrong item

  • The print quality is defective

To request a replacement or refund, please email us within 15 days of delivery with:

  • Your order number

  • A clear photo of the issue

  • A brief description of the problem

Once confirmed, we will issue a free replacement or refund in alignment with Printify’s policies.

Order Issues & Customer Support

For help with digital or physical orders, please reach out to us:

📩 Email: thelevelupsanctuary@gmail.com

Response time: 24–48 hours

We are committed to ensuring you receive your products without any issues.

Final Sale Items

All digital products and all print-on-demand merchandise are considered final sale and are not eligible for returns or exchanges.